Tier I Technical Support Technician

The Technical Support Technician I works with the Information Technology Director and Tier II Technical Support Assistant to provide end-user technology support to faculty, staff and students. This is a full-time position.
Job Title: Tier I Technical Support Technician
Reports To: Information Technology Director
FSLA Status: Non-Exempt

Position Overview
The Technical Support Technician I works with the Information Technology Director and Tier II Technical Support Assistant to provide end-user technology support to faculty, staff and students.  This is a full-time position.

Essential Skills
  • Strong break/fix troubleshooting skills are a must
  • Basic knowledge of Chromebooks
  • Basic knowledge of current Windows and Mac operating systems
  • Must work well with minimal supervision and be able to manage multiple tasks
  • Ability to work with and communicate with high school students, parents, employees, etc.
  • Must provide quality customer service to all technology users
Primary Duties and Responsibilities
  • Identify, diagnose and resolve Level One problems for faculty, staff and student; communicate solutions to end-users and escalate support requests to Tier II Technical Support as needed
  • Deliver, tag, set up and assist n the configuration of end-user PC desktop and laptop hardware, software and peripherals.
  • Manage student Chromebook program and related insurance claims
  • Maintain and circulate mobile technology carts
  • Perform event/meeting setup for technology requests
  • Maintain an accurate inventory of technology hardware, software and other related equipment and printers
  • Manage copier and printer support – toner replacement, outside repair calls, toner recycling, etc.
  • Assist in troubleshooting products in the Google Apps suite (Gmail, Google Drive, Google Calendar, etc)
  • Other duties as assigned
Requirements
  • Pursuing associate’s or bachelor’s degree in Information Technology or a related field
  • Previous technical support experience a plus
  • Must be able to work the hours of 7:30 a.m.-3:30 p.m.
Please send letter of interest and resume to posting@sja1890.org by May 14, 2018.

No phone calls please.
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